How a 3-location dental group automated patient booking, billing, and follow-up — and stopped losing patients to competitors.
A dental group with 3 Edmonton locations was losing patients to faster-responding competitors. Receptionists were spending 60% of their time on phone bookings, insurance verification, and recall follow-up. No-shows were at 18%. Billing errors were causing insurance claim rejections.
We deployed an AI system covering: automated online booking with real-time availability, AI-generated insurance pre-verification, smart recall messaging (SMS/email), and automated billing validation before claim submission. Reception staff went from booking calls to patient relationship management.
No-show rate dropped from 18% to 6%. Billing rejection rate fell from 14% to under 2%. Recall response rate jumped to 71% (industry avg: 34%). The freed-up front desk time was redirected to upsell consultations — adding $190,000 in net new revenue in 12 months.
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